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Flora Cannabis
218 of 510 stores in British Columbia
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4.1
★★★★
☆
(69)Ratings Trend
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3657 km* 
(778) 478-0297
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Closed
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Store SummaryFlora Cannabis has been serving customers for over 6 years at this location with about 16 competing dispensaries in a 5 km radius, having a very high overall user experience and satisfaction score when compared to other nearby dispensaries in Kelowna.
A cannabis retail store offering product request services, in-store shopping, direct online purchases and store pick-up. Open daily, accepting all standard methods of payment. Flora Cannabis operates 3 other stores in Kelowna, with a total of 7 stores across British Columbia.
Update information on this page (owner/manager account access required).
☑ In-Store Shopping
☑ Online Purchases
☑ Store Pick-Up
☐ Home Delivery
☐ Wheelchair Accessible
☐ Free Parking
☐ Complementary WiFi
☑ Credit/Debit/Cash
Flora is born in the valley of BC’s finest plants. With locations across the Okanagan, Flora is open to first-timers, long-time enthusiasts, and everyone in between. We’d love to get to know you and the experience you’re looking for!
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User Reviews
Ratings Trend
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Always helpful and kind. Great products.
I've visited this dispensary before and have always had very positive experiences. The service is consistently attentive and professional, and this time was no exception. I was well received, and the staff member who assisted me was genuinely kind throughout.
However, I had an uncomfortable situation at the time of payment. The tipping options on the machine were not very clear, and I ended up selecting 10% without realizing it was calculated on the total amount, resulting in a tip of nearly $20. I only noticed after the transaction had already been completed.
I want to emphasize that I respect and appreciate the tipping culture in North America, and I do believe good service deserves recognition. That said, I also believe there should be a sense of balance, clarity, and transparency in how tipping is presented. For a relatively quick interaction, such as in a dispensary, this amount felt disproportionate to the service provided.
I even returned to the store to discuss the situation in person. The staff member was very polite, willing to help, and even considered the possibility of a refund, but unfortunately nothing could be done at that point. My intention was never to create discomfort, but rather to seek a fair resolution.
I'm sharing this as constructive feedback. The store itself is great and the service is genuinely good, but a clearer and more balanced approach to tipping would feel more honest and would help customers feel more comfortable and confident ..
I've been a regular at Flora for 3.5 years, but over time I've noticed sone of their products are priced 20% higher than other nearby shops. With so many options within a six‑block radius, that difference matters — and as a long‑time customer, it eventually left me feeling taken advantage of.
They do offer price‑matching, but it doesn't fix the core issue: their base prices are consistently higher. The shops I compare to aren't running temporary sales — these are their everyday prices and have been for well over a year. Anyone working in the industry certainly knows this — it's their job to know the local market. That's why it feels unnecessary to keep asking customers to "prove" something that we all already know to be true.
In a neighborhood with this much competition, rigid policies can easily push loyal customers away.
To be fair, the staff at Flora have always been great — friendly, consistent, and respectful. That's why this experience was so disappointing. The issue was with one employee who enforced the policy in an unusually rigid and unreasonable way and even raised his voice at me in anger instead of de‑escalating. It was completely out of proportion to the situation and unlike anything I've experienced here before. It also put the manager in a difficult position, especially since the rest of the team has always handled things with trust and common sense.
I understand pricing decisions aren't made at the store level, but Flora Inc. should reconsider b ..
Wonderful staff. Always super friendly and knowledgeable about what they have. Would recommend coming here. They also price match!
Visited for the first time ! Kiyra was really helpful. Great variety. Would come again.
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Page contributed by Nikita, Flora Cannabis.
Updated 2 days ago. Suggest an edit.
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