sharlene m
Please sign in to view favourite products, brands and stores shared by sharlene m. No account? Quick Sign-in.
My Products ()
My Brands ()
My Stores ()
My Reviews (1)
1.0 ★ ☆☆☆☆ |
Feb-26 |
|
Flora Cannabis, Kelowna BC |
||
| I've been a regular at Flora for 3.5 years, but over time I've noticed sone of their products are priced 20% higher than other nearby shops. With so many options within a six‑block radius, that difference matters — and as a long‑time customer, it eventually left me feeling taken advantage of. They do offer price‑matching, but it doesn't fix the core issue: their base prices are consistently higher. The shops I compare to aren't running temporary sales — these are their everyday prices and have been for well over a year. Anyone working in the industry certainly knows this — it's their job to know the local market. That's why it feels unnecessary to keep asking customers to "prove" something that we all already know to be true. In a neighborhood with this much competition, rigid policies can easily push loyal customers away. To be fair, the staff at Flora have always been great — friendly, consistent, and respectful. That's why this experience was so disappointing. The issue was with one employee who enforced the policy in an unusually rigid and unreasonable way and even raised his voice at me in anger instead of de‑escalating. It was completely out of proportion to the situation and unlike anything I've experienced here before. It also put the manager in a difficult position, especially since the rest of the team has always handled things with trust and common sense. I understand pricing decisions aren't made at the store level, but Flora Inc. should reconsider b .. | ||
