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Budtimez Cannabis17 of 24 stores for Thornton |
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2.5 (62)
★★
★
☆
☆☆
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16.7 km ⧉ 
(705) 719-9192
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Mon.
10:00am - 9:00pm
Tue.
10:00am - 9:00pm
Wed.
10:00am - 9:00pm
Thu.
10:00am - 9:00pm
Fri.
10:00am - 9:00pm
Sat.
10:00am - 9:00pm
Sun.
10:00am - 9:00pm
OverviewBudtimez Cannabis is a very popular cannabis retail store having a modest track record of overall user experience and satisfaction when compared to other nearby dispensaries in Barrie, with a 2.5★ user review rating.
About
Budtimez Cannabis is a dispensary near downtown Barrie. We’re a women owned and lead dispensary which aims to be a welcoming and educational environment to explore cannabis. Located right off the 400, we’re an ideal stop for folks enroute to cottage country.
Budtimez Cannabis aims to make recreational cannabis affordable and accessible to the community. Our team of Budtenders are knowledgeable and ready to help you find exactly what you’re looking for. We look forward to welcoming you to our store, as well as our online catalogue to begin your cannabis journey!
Store SummaryBudtimez Cannabis has been serving customers for over 6 years at this location with about 24 competing dispensaries in a 5 km radius, having a modest track record of overall user experience and satisfaction when compared to other nearby dispensaries in Barrie, with a 2.5★ aggregate user review rating.
A very popular cannabis retail store offering in-store shopping, direct online purchases and store pick-up. Open daily, accepting all standard methods of payment. Budtimez Cannabis operates no other stores in Barrie, with a total of 3 stores across Ontario.
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Services
☑ In-Store Shopping
☑ Online Purchases
☑ Store Pick-Up
☐ Home Delivery
☐ Wheelchair Accessible
☐ Free Parking
☐ Complementary WiFi
☑ Credit/Debit/Cash
Nearby Stores
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Reviews
2.5 (62)
★★
★
☆
☆☆
I was a fairly regular customer here at one point, and the staff have always been friendly and helpful. They would recognize me when I came in, which makes this experience all the more disappointing. I purchased a package of ten pre-rolls, only to discover when I got home that it contained nine instead of ten, and one of those nine was visibly damaged and squished. Obviously, mistakes can happen during packaging. What matters is how a business responds when a customer brings a legitimate problem to its attention.I called the store immediately and was told to contact the supplier. The supplier flat out said that they would do nothing. I then returned to the store in person, only to be told that their policy was zero refunds, even though I had been sold a product that was both incomplete and damaged. I understand that businesses need policies, but a blanket "no refunds" policy should not be an excuse to avoid taking responsibility for a defective product. I wasn't asking for special treatment or trying to return something I simply didn't like. I was asking them to address a straightforward mistake that resulted in me paying for a product I did not receive in acceptable condition. What makes this particularly disappointing is that I had been a regular customer and had always had positive interactions with the staff. Unfortunately, when there was an actual problem, the business chose to pass the responsibility to the supplier rather than stand behind the product it sold ..
I've been a loyal customer of Bud Time at Wellington Street Plaza for nearly three years, and until today, every experience has been excellent. The young gentlemen who usually work there have always been friendly, knowledgeable, respectful, and have consistently provided outstanding customer service. They are the reason my father and I have continued to choose this store over the many other cannabis retailers in Barrie.
Unfortunately, today's experience completely changed my opinion.
The female employee who served me was extremely rude, dismissive, and spoke to me in a way that felt belittling and disrespectful. The interaction began because I mentioned that I was a few cents short and explained that, on previous occasions, the regular staff had kindly helped us out. Instead of simply saying that wasn't something she could do, her entire attitude immediately changed. She became visibly angry, spoke sharply to me, and was slamming the cabinet doors while serving me.
I've worked in customer service, and I completely understand that employees have to follow store policies. If the answer was "no," I would have accepted that without issue. What made this experience unacceptable wasn't the policy—it was the way I was treated.
By the end of the interaction, I genuinely felt uncomfortable enough that I wanted to leave. I felt unwelcome, disrespected, and honestly uneasy because of how aggressive her demeanor became.
My father and I have spent a significant amount of mo ..
Went in looking for something specific and wasn't going to tell them to order anything for me special but when I inquired about if they would order what I needed I was told that the owners first language is not English and getting her to understand what it is they wanted to order was too hard and I'm out of luck. I was pretty loyal to this store previously but this interaction just hasn't sat right.
I make a purchase, I get home and see the Barrie Budtimez employee had given me the wrong product. I go right back to exchange it(not opened, the same bag, within a half hour) for what I ask for. No refund policy. Wasn't asking for a refund and was willing to pay any difference. Didn't ask for anything. Was polite about it. No, they can't refund it. I just wanted to exchange it. No, they can't do that but they would be happy to sell me the product I had originally ask for. I understand a no refund policy to a degree but now you have lost a regular customer over a simple mistake that could have easily been fixed and I'm out the money because Barrie Budtimez mistakenly gave me the wrong product that I will not use. Please do better. Thanks
Purchased 3.5 flower and when I got home I noticed it was moldy. The package date was from July of last year. They were selling this product at full price. They would not take the product back. Very poor customer service. No accountability.
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