The entire team at Fika in the Distillery District is amazing. You can tell the staff are genuinely happy, and a big part of that is the manager Angelo.
This location has to deal with a constant flow of tourists, which isn't always easy, especially when people get entitled or offended over things like being asked for ID. I actually witnessed a staff member (blonde guy, super nice) handle a really difficult situation with someone who brought in a teen and refused to leave. He stayed calm, professional, and handled it really well.
It's not an easy environment, but the staff here manage it so smoothly while still being friendly and welcoming. I also left a review for the Cannary location, and it's clear the same great culture carries across both spots.
P.S. Thanks for always playing J. Cole and for letting me bring in my barky dog for treats and points 🙂
Stopped by today at 150pm and there's a sign on the door, "be back at 210pm". What is this 1985? I'm sure the owner would be thrilled about his staff closing the store during business hours.
Goofy looking guy with the glasses in the front is so rude. I accidentally didn't close the door which caused the wind to catch it. When I came back he threw my preroll at me and said "make sure that doors closed this time buddy" in a very condescending manner, then told me to watch myself on the way out. Need to better csr training.
Naya on the other hand has exceptional customer service!
Very disappointing experience due to staff behavior.
We were enjoying our visit until an employee became unnecessarily rude and confrontational because the door was not closed immediately. Instead of politely asking or explaining, the staff member spoke to us in a harsh and unprofessional tone, which was completely uncalled for.
As paying customers, we expect basic courtesy and respectful communication. The way this situation was handled made us feel unwelcome and uncomfortable, and it overshadowed what should have been a pleasant visit.
Customer service is a huge part of the experience, especially in a hospitality setting. I sincerely hope management addresses this behavior, as it reflects poorly on an otherwise well-known establishment.
This happened on boxing day, guy was wearing glasses. GOOFY.
Naya the best though.
Mash was the person I dealt with when making the purchase. Super cool staff and made the vape selection and trip a lot easier. Will be returning soon for more!
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209 km* ⧉ 
(647) 349-6227
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Open 10:00am - 11:00pm
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