I visited this location because I previously had great experiences at their Toronto and Niagara Falls branches. However, the staff member here refused to even look at my passport, claiming they don't accept foreign IDs due to "store policy." This contradicts Canadian law, which recognizes international passports as valid identification, and my experience just days ago in Niagara Falls where it was accepted without issue. Unprofessional and discriminatory behavior. If you are a tourist or foreigner, avoid this place; they will waste your time and refuse service.
Very disappointed with my experience at this location today - usually employees are great, willing to help and provide their recommendations. The employee helping me (middle aged man, beard and glasses possibly..?) was rude from the beginning, seemed unwilling to answer any questions or to even explain products when asking for recommendations, and made the entire interaction feel rushed and uncomfortable. The other girl working could tell that we weren't getting very far with the original employee and happened to give us some useful information about the products we were looking at.
When I got to checkout, he asked for my phone number, then bluntly said I didn't have an account and just sat there silently. A simple "Would you like to sign up?" would've been basic customer service. The whole experience felt awkward and unwelcoming.
Im almost 50. Unmistakable. Why am I forced to remove my license from my wallet? I've reviewed close to 50 stores across Ontario. Never had to do that. Not once.
You're not cops. Im very clearly not underage. Look at the license in the wallet and move on. Looking at the reviews now I understand the frustration with the overzealous staff. You need to see the ID that's fine - but taking it out like you're cops inspecting something is crazy.
Always a positive experience when I pop in to this store! Everyone who I've encountered at this location is always a pleasure to talk to! Very knowledgeable and friendly folks!
One Customer service person is very bad, they hire good ppl but this one girl with orange pixie cut today and a nose ring was super confrontational and to be frank ruined my day. I'm a frequent customer and I really dread going there again now. Sucks!
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