Anderson K
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1.0 ★ ☆☆☆☆ |
Nov-25 |
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Value Buds Robertson, Nepean ON |
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| I recently purchased a vape cartridge from this location, and it didn't work right out of the box. When I went back to report the issue, the staff immediately dismissed me and said they "can't do anything" because I didn't have the packaging. They made no effort to inspect the product, offer alternatives, or provide even the slightest bit of assistance. For a store that sells products where defects can happen, the bare minimum should be a willingness to help a customer. Instead, the employees showed no initiative, no problem-solving, and no concern about selling a defective item. This level of customer service is unacceptable, and I genuinely hope the store takes a serious look at how its staff handles situations like this. No customer should walk out with a faulty product and zero support. | ||
