The guy was so rude and with tone immediately. This is why I go to he OZ store. Thanks for the first time and definitely last time last time experience.
I just had my first visit to this store. Felt so welcomed right away.Korinna was so full of knowledge of all the products, and super friendly. The product is bought was much cheaper than any other stores that I have visited in the past.
Thanks Korinna! You made my day!I will definitely be back! ✌️
2 guys that work there are so damn rude!! On top of that, bought 14gs weighed it when I got home and was a 1 G short..what a scam. Not sure what's more disappointing.. not getting what I payed for or the rude cupcakes that work there.
Great prices great selection and great employees. Vanessa far cheaper here then almost all other shops in ottawa
I recently purchased a vape cartridge from this location, and it didn't work right out of the box. When I went back to report the issue, the staff immediately dismissed me and said they "can't do anything" because I didn't have the packaging. They made no effort to inspect the product, offer alternatives, or provide even the slightest bit of assistance.
For a store that sells products where defects can happen, the bare minimum should be a willingness to help a customer. Instead, the employees showed no initiative, no problem-solving, and no concern about selling a defective item.
This level of customer service is unacceptable, and I genuinely hope the store takes a serious look at how its staff handles situations like this. No customer should walk out with a faulty product and zero support.
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1003 km ⧉ 
(613) 680-2150
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Open 10:00am - 10:00pm
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