Store Summary
The Joint Cannabis (Garden City Square) has been serving customers for over 6 years at this location with about 32 competing dispensaries in a 5 km radius, having a modest track record of overall user experience and satisfaction when compared to other nearby dispensaries in Winnipeg.
A popular cannabis retail store offering in-store shopping, direct online purchases and store pick-up. Open daily, accepting all standard methods of payment. The Joint Cannabis operates 11 other stores in Winnipeg, with a total of 13 stores across Manitoba.
The Joint has been proudly serving customers on the Prairies and all over Canada since 2007. The Joint Tobacconist & Glass Gallery currently operates retail locations in Manitoba and Saskatchewan. The Joint's selection is unmatched whether it be cannabis or cannabis accessories, The Joint keeps the biggest selection and lowest pricing. At The Joint we strive to provide our customers with the best shopping experience possible by maintaining a massive product selection as well as keeping our prices as competitive as possible. Above all, we pride ourselves on providing excellent customer service to every one of our customers.
We constantly strive to carry the newest and most innovative products in the market, including a huge selection of high end and independent Canadian, American & European glass. We always hope you have an awesome shopping experience at The Joint Tobacconist & Glass gallery, whether it is at one of our brick and mortar locations or through our website.
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I visited Joint Cannabis last week in the morning, and unfortunately my experience was very disappointing. I was helped by an employee named John C., who recommended a product that did not meet my expectations and turned out to be a poor suggestion.
I decided to give store another chance, so I returned this week. Sadly, the experience was even worse. I was standing in line waiting for my turn, but the same guy i saw that day he skipped over me without asking and began serving another customer instead. It made me feel ignored and disrespected.
I was visiting from Calgary and expected much better customer service. Unfortunately, this was the worst customer service experience I had during my trip. I hope management takes these concerns seriously, provides additional customer service training, and ensures every customer is treated fairly, respectfully, and equally. Every customer deserves to be acknowledged, respected, and served in the order they arrive.
My first time being in this location, I came in yesterday and I was greeted very warmly by John, at the time I didn't know his name until my transactions finished and had told me about doing the google review and give a 5 star if I had enjoyed my visit, so here I am. Great customer service. He had mentioned that he had just gotten hired at being a "budtender" but he had a little bit of knowledge in terms of what I wanted. I know with time he'll be more knowledgeable but Great Customer Service goes along long way. Thank You John, you made my day!
I had a really great experience at Joint Cannabis. The store was clean, well-organized, and had a solid selection of products. What stood out the most was the customer service. Eknoor, Shivani, and Abby were all helpful, friendly, and knowledgeable. They took the time to answer my questions and made sure I found exactly what I was looking for without feeling rushed.
It's clear the staff genuinely care about customers and know their stuff. I'll definitely be coming back and would recommend this place to anyone looking for a reliable and welcoming cannabis store.