Ordered something online and it said I would receive a confirmation email within 24 hours. Never received a confirmation email so I was in the neighbourhood and went to the store just to see for myself, and when I went there, the store was closed due to short staffing, so I went again to check my online order status, and it said that the order had been confirmed and picked up, which is strange because I never have done that nor have I paid for the product. I ended up going to another value bud location on Queen Street where they met my needs.
This store is extremely unreliable and honestly a waste of time to visit. This hasn't just been happening over the past month . it's been an ongoing issue for several months now. Many times I've come here and the store is simply closed when it's supposed to be open.
One morning around 9:15 a.m. there was a sign saying "back in 5 minutes." I waited and even went to Canadian Tire down the street for over 30 minutes. When I came back, the store was still closed. Tonight it happened again — this time with a sign saying "back in 1 hour."
Customers shouldn't have to keep showing up just to find the store closed. If you advertise business hours, you should actually be open during those hours.
Whoever is managing or supervising this location seriously needs to address this. If there is only one employee working and the entire store has to close whenever they take a break, that's a serious management problem. Either better management or more staff is clearly needed.
This is basic business 101. People travel to come to this store, and repeatedly finding it closed is exactly how you lose customers. At this point, I won't be wasting my time coming here anymore and will be taking my business elsewhere.
Chill place to buy your cannabis essentials. The brown girl was pretty chill to interact with. No attitude and all good vibes. I didn't get her name but would definitely recommend this location.
The person behind the counter said they did not have the product in stock while I had to point it out it's there I asked for 2 she didn't even wanna give one. Imagine if it's not in my site it would be waste of gas and time. I think I would've dealt with the situation better. In low income neighborhoods like that you gotta atleast have a positive energy. Almost 100$ transaction.
I was a regular since opening. I would shop twice a month, every month. The last three times I went this place has been closed. I've since taken my business to Premium Cannabis - cheaper, friendlier, free goodies and actually open during their operating hours.
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109 km ⧉ 
(416) 686-3912
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Open 8:00am - 11:00pm
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