Went into Canna Cabana the other day looking for a couple of specific products. Kyla was helping me, and even though she didn't have exactly what I was looking for, she took the time to show me several great alternatives.
For the second item, Kyla wasn't completely sure about the product, and instead of guessing, she was honest and referred me to Emily, who was incredibly knowledgeable and helped me find exactly what I needed.
That kind of honesty and teamwork says a lot. It showed me they care more about making sure customers get the right product than simply making a sale. Both Kyla and Emily provided excellent customer service, and the experience was outstanding from start to finish.
I wish I could give them 10 stars. Best cannabis store, hands down!
I went to canna today and had the pleasure of being served by Kim. It was such a great experience, she was super knowledgeable and helped me find new products I havent tried yet and they were delightful. All over great experience and I love the decor and vibe of the store.
I especially love coming in after order day on Thursdays because there's always a great selection of new products, and many of the out-of-stock items have been restocked. The products here tend to fly off the shelves, so it's always exciting to see what's new!
If you're looking for excellent customer service and a team that truly knows their products, I highly recommend stopping by Cana Cabana.
The worst customer service i have experienced buying weed period... amd this includes before legalization.
"Shift lead" kim has no business working in a store that is selling products that are sold to help customers relax. Someone that rude simply should just stay home.
To question me about someone else's negative experience on trying to buy "the big steal" live resin then to proceed to become confrontational with me because they were the employee who dropped the ball with that previous customer on July 1st and tell me "well that's not exactly what happened but whatever" um excuse me Kim??? You are in your 50s 60s??, act your age not your shoe size. I wasn't the customer on the 1st of July.. it just turns out that I also enjoy the same concentrates(shocking i know)
I will also add, I waited for a good chunk of time, as she tried to upsell customers on products they said they already tried and did not like, and when it was time for her to help one of the other 4 customer's(myself included) she said "okay who was next" while looking at me, as i raised my hand and started to say me, she just started helping someone who walked in after me. Since she was already being rude and hostile to me because of another customers experience i did bring that fact up to her, and she told me I should have done what I already did and was ignored with.
Needless to say, I simply wont spend another $1 here as after I work a long day, I want to relax and unwind, not be treated like dirt ..
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