I just visited the local store in Georgetown and Bonnie the store manager was an incredible person to speak to and she gave me absolutely the best customer service I have seen in quite some time.
We happily drive all the way from Milton to the Tokyo Smoke location in Georgetown because it's hands down our favourite store. The staff are always so welcoming, friendly, and incredibly knowledgeable & professional. They genuinely take the time to listen, answer questions, and make sure you're getting the products that are the best fit for your individual needs.
A special thank you to Bonnie, the manager, who is absolutely outstanding. She is extremely knowledgeable, patient, and genuinely cares about her customers. As someone currently going through radiation treatments, I truly appreciated how understanding and informed she was. She took the time to explain the different products and thoughtfully recommended options that would best suit my situation. Her compassion, professionalism, and expertise made me feel comfortable and confident in my choices.
The selection is fantastic, with a huge variety of products, and the store is always well-stocked, clean, and organized. Every visit is efficient, yet you never feel like you're just another customer.
If you're looking for exceptional customer service and a team that truly knows their products and genuinely cares about their customers, I highly recommend Tokyo Smoke Georgetown. It's well worth the drive from Milton!
Great store, make sure to ask for 1spliff products!🔥
Bonnie store manager 10/10 she's the bomb, it was my friends birthday and she gave her a beanie. Such great service and they offer student discounts on Thursdays. Amazing place.
I just went to this place web site just looking 😲 you should be ashamed of the prices you are charging for same products in other shops one product I use is 7 $ more for same thing and size
Guess moral of the story is people check web sites there is alot cheaper places in town
I would say you are the most expansive in town right now that I know of
Guelph st has many cheaper shops including the one i shop at Grand 😉👍
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31 km* ⧉ 
(905) 873-7190
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Open 9:00am - 11:00pm
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