I have been a regular customer at other AR locations, spending roughly $240 a month. I recently visited the Kingsway location, and during my visit, the front-counter clerk aggressively snatched merchandise directly out of my hands before payment, while I was extending my hand to pay with my card. This made me feel like I was being treated like a criminal, and I found the interaction completely unacceptable and hostile.
After the incident, I was deeply angered and handled the situation immaturely. I called the store several times and said mean things to the clerk. I recognize that my behavior was immature and unprofessional, and there is no excuse for the actions that led to me being banned and trespassed from this location.
That said, I still believe the original interaction was unnecessary and could have been handled much better. My only intent when walking into the store was to have a simple, frictionless transaction and go on with my day. Instead, the situation escalated because of what felt like unnecessary suspicion and poor customer service from the front counter.
I also want to say that I have been to this location before and have been served by great staff. That is part of why this experience felt so unusual and disappointing.
I wanted to share this with ownership because it is unfortunate to see a solid, recurring customer relationship derailed by a front-counter employee creating unnecessary friction during what should have been a straightforward trans ..
Alfred was amazing. He was so friendly and helpful. I would definitely recommend this store to friends based on this great experience!
What a great store. Friendly staff and good tunes. Alfred helped me pick out some edibles to help with pain and sleep.
Will definitely be back!
Love the vibes of this store. Super cool, good products and a good friendly budtender "Alfred". Go catch him at Kingsway if you want good deals on your goodies 😏!!
The store was clean and handled professionally. Alfred helped me out, he had good product knowledge and was fun to talk to.
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