Dear god. Never come in here if you're in any kind of rush. I hate being that guy to complain about friendly staff but good godddd. I waited at the door they took so long I went next store to food basics to buy a couple things and they still weren't done with the customers. I'm buying $40 of weed not a house. It's literally every time. Shake my headdddd
John and Mike gave very good service. This was the best cannabis service. I've had in a weed store for a long time. Thank you guys for the great supply of marijuana will be back..
I've been a regular customer at Canna Cabana for a long time and have an Elite membership. I shop here frequently enough that most of the regular staff recognize me, and until today I've generally had good experiences.
Today, two employees I didn't recognize asked for my ID. No problem whatsoever — I showed them my valid Ontario driver's licence, which I keep in an ID holder with my work badge.
They then insisted that I physically remove the licence from the holder and hand it to them. It isn't easy to remove, so I explained that and declined, while continuing to clearly present the ID for them to see.
The attitude was shocking. Their response was essentially: if I wasn't willing to take it out, I could go somewhere else.
So I did.
I drove down the street to Pop's Cannabis. The difference in customer service was almost comical. They welcomed me, gave me a bottle of water, signed me up for a 20% discount, and treated me like they actually wanted my business.
Canna Cabana has good prices and there are products here that I like. That's why I've kept coming back. But price isn't everything, and apparently loyalty isn't worth very much when your employees are comfortable telling a regular customer to shop somewhere else.
The ID request isn't why I'm leaving this review. Cannabis retailers obviously have a responsibility to verify age, and I have no issue showing identification. It's the completely unnecessary attitude and the ease with which I was told to take my ..
The staff make my day everyday!! They are more then helpful and a joy to deal with . I HIGHly recommend going in to meet the wonderful people who work there , you will always leave smiling 😊
The staff here are excellent and take their time to ensure you have the best experience with your purchase. They will help you hand pick a product for your exact needs. The budtender John was very thorough, kind and welcoming.
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