Matt H
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1.0 ★ ☆☆☆☆ |
Aug-26 |
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Canna Cabana, Bracebridge ON |
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| I've been a regular customer at Canna Cabana for a long time and have an Elite membership. I shop here frequently enough that most of the regular staff recognize me, and until today I've generally had good experiences. Today, two employees I didn't recognize asked for my ID. No problem whatsoever — I showed them my valid Ontario driver's licence, which I keep in an ID holder with my work badge. They then insisted that I physically remove the licence from the holder and hand it to them. It isn't easy to remove, so I explained that and declined, while continuing to clearly present the ID for them to see. The attitude was shocking. Their response was essentially: if I wasn't willing to take it out, I could go somewhere else. So I did. I drove down the street to Pop's Cannabis. The difference in customer service was almost comical. They welcomed me, gave me a bottle of water, signed me up for a 20% discount, and treated me like they actually wanted my business. Canna Cabana has good prices and there are products here that I like. That's why I've kept coming back. But price isn't everything, and apparently loyalty isn't worth very much when your employees are comfortable telling a regular customer to shop somewhere else. The ID request isn't why I'm leaving this review. Cannabis retailers obviously have a responsibility to verify age, and I have no issue showing identification. It's the completely unnecessary attitude and the ease with which I was told to take my .. | ||
