Canna Cabana is the best in town for selection and price for pot. The other reason you should go? To meet Sara! This lady is the absolute best. She knows her stuff, and is just a ray of sunshine. She greets everyone with, hello my friend, and she means it. I've recently been diagnosed with cancer, and she has made sure to check in every single time I'm there with how I am doing. Good old quality customer service doesn't exist in many places, but she makes sure it does at Canna Cabana. She's my favorite employee.
RUDE, DISRESPECTFUL and borderline DISCRIMINATION! Arrogant and Uneducated Staff! Swearing at me. Dismissing and Gaslighting me saying it's 9am in the morning and that she makes min. wage. There were two employees, one with Bird sleeve tattoo on her right arm, and the other has black hair and glasses. Both were extremely rude and unhelpful and in my opinion, shouldn't be working at this establishment! When I called the employee out for being rude to me, one walked away and the other began to berate me and engage with another customer and all ganged up on me, saying I was rude and calling me names and swearing at me! I was just simply looking for Organic products which I have bought many times before recently and over the years but they couldn't/wouldn't help me find it. Even when I asked them to look it up, they told me to look it up. They also said I needed the Elitists Membership to buy a certain kind of cannabis when that wasn't true. But that's not the case, as I could buy it at the base membership with a lesser discount. Low and behold, I saw what I was looking for, and when I found it, they tried to deny me service amongst telling me all of the above details. This just happened today on Fri, Aug 28 9:03am for reference! I was just on a flight back from Hollywood leaving at 11:30pm and arriving in Buffalo at 7:30am our time, and crossing the border to go home and this is how they started my day. Fire them and get professional staff! They don't even know what pr ..
I came to this store two weeks ago, I'm newer in town and was looking for my new pot stop. I was greeted at the door by probably the best budtender I have ever experienced, and I've travelled all over the country and been to hundreds of dispensaries. She said her name is Sarah, and I'm telling you, this woman deserves a raise, and to be frank I would poach her in a second as a customer service employee. She was knowledgeable in way I found astounding, she made amazing recommendations, she was friendly and just super kind. She found out I was new in town and gave me a bunch of amazing recommendations for local spots to try for food, laundry mats, convenience stores. When I came back the second time, she remembered my name, and that I was looking for predominantly sativa pre-rolls and shatter or hash. The only criticism I have, is I couldn't tip her for her amazing service, knowledge and time. She asked to me write this review instead, and I am honoured to do so. Canna Cabana corporate, this woman is a GEM, don't lose her! Thanks Sarah!
Mandy is the absolute best to deal with she knows her product very well. She was super helpful, I will be returning to this location.
This is the most well run and organized Cana Cabana I have ever stepped foot in, all the products are aligned with tags and easy to read, not stacked and jumbled together, they are well spaced and the store itself is very clean. The staff especially Johnny has always been wonderful and knowledgeable. If you have ever been to the Niagara Falls location you wouldn't even believe they belong to the same chain. They should definitely be used as the example and road map for other Cana cabana stores
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