My experience at Canna Cabana on Jasper Ave was very welcoming. Two young ladies Cali and Disha, greeted me at the door. Asking if I needed a minute to browse or if there was something they could assist me with. During my visit I didn't feel rushed or put to the side. The products I purchased were based on their recommendations and the knowledge they provided. Safe to say I will be back. Thank you
this has become my regular go to stop ! i've been here a few times and the staff have always been nice. tyrone has helped me out the last few times i've been and he's so personable. very friendly, knowledgeable and easy to have a little chat with!
I visit this dispensary all the time and usually have a great experience, but this was the first time I noticed the service was considerably slower than usual. The two girls working were friendly. It was clear that one of them has been there for a while because of her strong knowledge about the products and how helpful she was with customers.
That being said, the communication between her and her coworker could have been better. It was a busy and stressful situation with a lot of customers, so I understand that pressure can build, but the way Amery I believe is her name communicated with the trainee could have been handled better. Seeing the frustration and lack of communication between them was a little uncomfortable and seemed to make the situation more difficult for everyone involved.
The employees here are awesome but store warranty policy is terrible. I come in on a regular basis to get disposable vapes and never ask for receipts. On my last visit, the worker insisted that I keep my receipt in case it leaks, her exact words were "if anything happens you can exchange as long as its within a 14 days window".
Oddly enough, this vape started leaking as soon as I started using it. I stopped using it but cannot help that the leak drained a good amount of product. When I can back after 10 days and showed the employee, he stated that exchanges cannot be for used products as mine is now half empty.
How would someone possibly know of a leak or issue if they need to identify that without using the vape? And when a vape does leak, of course the product inside will be low. I would rather you guys have a final sale policy so you don't waste people's time. There is no purpose to offering a policy that forces customers to jump through so many hoops on such a low value item. Especially when returning customers have already spent hundreds if not thousands in store.
This is probably one of the best shops I've been to. Great customer service. I don't really dabble with smokables but I wanted to pick something up for my partner for his birthday. Jade and the other people working there made me feel so comfortable, she was so knowledgable and helped me pick out a couple different products.
I wasn't sure and kind of overwhelmed with the different options and strains and everything but she explained it all so well and offered different suggestions. It was a little busy when I went but she took the time to explain the differences between CBD, CBG, and all that to me. I have a lot of anxiety and she recommended a few things for myself too so I can get a good sleep. She hit the nail on the head, I passed out so hard, that was the best sleep I've had in so long.
Highly recommend (no pun intended hehe) my partner loved the iced peachy mango vape by ness and queen of bud infused pack she recommended too. I think you guys got some new regulars, thanks so much Jade!!
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