The employee working on September 5 2026 at around 1310 hours is the worst. First he was in washroom for 10 mins and we were waiting outside the store in rain for him. When we came back, he told us to go someplace else because he wants to take a break. WORST SERVICE AND THIS GUY SHOULD BE FIRED. Management please look into this.
Talk about a great location. So many great products and the team is great. Shoutout to Evan who continuously goes over and beyond for me and is so full of knowledge and kindness. 10/10 service and selection!
I hate to give a 1 star review because Brad is awesome to deal with but I no longer go to this location (even tho it is closet to me) because of the service I receive from Evan the store manager. He is curt and rude every time I have come in while he is on shift and certainly has no desire to help. Weather that be asking if your favourite strain is in stock, any thing new or recommended ect. Really seems
like he can't be bothered. Try to get hold of customer service and that's another joke.
I was there at 8:58 pm on Saturday June 20th. I had the absolute worst experience I've ever had at any establishment. I go to canna cabana often and have never encountered a rude employee but this guy blew me away. I walk in and one of the employees checks my ID as usual. No problems there. I pick out what I want and come up to the counter. I just got a new phone number and haven't memorized it so when I get to the counter I have to look it up. The guy gets super suspicious that it's not my account and wants to cross reference my name with the account name. He does this in the rudest way possible talking about how if it's not my account I am committing fraud and could be the reason everyone in the store looses their license to sell as well as canna cabana as a whole. I verify my ID and he continues to question me because the name on my ID is not the exact same as I go as. I feel like my privacy was completely invaded. It was really none of his business. The way he treated me was so poor that the other employee who was in the store had to apologize to me about his coworkers behaviour. People who berate your loyal clientele shouldn't be allowed to continue to work here.
Best prices in town, great selection and staff is awesome, friendly and very helpful. The free membership is great for extra savings. This is definitely my favorite store.
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194 km ⧉ 
(587) 392-4660
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