Fire & Flower Cannabis Co. Willowgrove
531 Nelson Rd Unit #13, Saskatoon SKStore Details
| 4.2 | ★★★★ ☆ |
(38) |
38 User Reviews
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I've only recently found a love for cannabis products and this was the first store I awkwardly walked in to asking for advice a few months ago. All of the staff here are fantastic, knowledgeable, helpful and incredibly understanding. For a beginner that's huge! Today in particular though, I was helped by Thal, who was super cool. I had questions about some new stuff and wanted a recommendation, and Thal did not disappoint! Thanks Fire & Flower and thanks Thal for making all of these new experiences easy and worry free!
I'm not a weed smoker, but one of my family members is. I was asked to do a pick up a few days ago and felt so lost and confused looking g at the options available. A lovely young lady named Thalia was so helpful! Asked me a few questions about the person I was shopping for and what their needs were. She helped me find the right products and helped me stay within my budget. If I ever have to do another pick up like this, I'll 100% be coming back to this location and hopefully that kind girl is working! She was amazing!
I am writing to express extreme dissatisfaction with the service I received from a staff member at Fire & Flower in Willowgrove. Upon noticing a $9 discrepancy between the advertised price of $55 and the actual cost of $64 at checkout, I brought it to the employee's attention. Unfortunately, the employee responded unprofessionally, making derogatory remarks and displaying condescension. When I requested her name, she declined, stating she was off the clock and not obligated to provide it. The employee's demeanor was unacceptable, particularly given my concerns about potential false advertising regarding cannabis products. I chose to politely end the interaction after documenting the incident and exchanging words. However, I am disappointed in the manner in which I was treated and concerned about the customer service standards. While I understand employees can have bad days, taking it out on customers is inexcusable. I am extremely dissatisfied with my recent experience at this location, which has been my preferred dispensary for years and typically provides excellent service during my daytime visits. The issue arose when a staff member, who appeared to be off-duty and whom I had never encountered before, abruptly intervened and spoke to me in a derogatory manner, questioning my intelligence and making disparaging comments. She claimed that a dispensary does not qualify as a retail store, an assertion that seemed like an attempt to distort reality. After being subjec ..
three times now i have shown up with an order from the spark app and been turned away. and one of those times my online payment was processed and yet i was not given my order, nor was a refund issued. Was also told I would receive a refund for my inconvenience next time and guess what, the next time, I was inconvenienced again, this time showing up with cash since I was told there are issues with online payments (and I did not want to lose money again), and yet I was turned away once again, without my order, because the employee with the short purple hair could not open the cash register or work the ipad. This is incredibly upsetting. It is sad to have what was once a pleasant dispensary experience deteriorate into this. Expect inconvenience.
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