True North Cannabis Co.
212 King St, Midland ON4.2
★★★★
☆
(32)
32 User Reviews
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This place used to be my go to because of price, uniqueness as well as quality of their products. As of recently they've got a new management and a couple of things have changed. Online orders now take 25-30 minutes to be approved where as before it was within 10 minutes. A handful of times I've gone there now after work and there's a be back in 15 minutes sign up with the door locked, never used to happen before unless the machines were down. Price is still great but they started bringing in almost exclusively liquid diamonds for carts, this place used to bring in high quality live resins and such but it has changed a bit. Still a better option than paying through the nose at Friendly stranger but I think some things may need improvement over time
I was a loyal weekly customer at True North for years but unfortunately this store has gone seriously downhill. My final straw was being sold a moldy ounce, which is completely unacceptable.
What kept me coming back before was the staff especially Ben, who was always friendly, welcoming and incredibly knowledgeable about products and strains. He genuinely cared about helping customers find what worked for them and he is definitely missed.
Since several employees left the atmosphere has completely changed. The manager was covering shifts my last few visits and the experience was disappointing. She wasn't pleasant, and when I asked about a few different strains she had no knowledge about them. For a cannabis store product knowledge should be a basic expectation.
The welcoming vibe, knowledgeable staff and quality service that once made this place stand out are gone. I haven't been back since, and sadly I can't recommend it anymore.
Well this is my regular cannabis store. I'm such a regular that I don't even usually bring my I d that they recognize me. My brother and I walk into the store and we're listening to the owners.Speak to customers who are asking for a certain thing. And she gives them something else, not what they ask for. Then, proceeds to ask me and my brother, who are both over 35 for I d.. No, I understand asking the person who is purchasing for the I.D but she gets rude with me after I say to her.I'm not even buying anything.Number one and number two look at me.I'm forty years old... The lady was rude.
And decided to lip me off as I was walking down the street.... Instead of organizing her back room, what she was complaining about so much. This is just changed from my regular weed store to me never going back there again On principle. Super sad she was so upset about the state of her back room that she had to take it out on me. A regular paying customer considering I've spent probably thousands there. I think it's time for me to take my business elsewhere. What a shame I really enjoyed the employees. I feel really bad that that's their boss.. what kinda owner yells out the window at people.. pretty immature. Pretty unprofessional. But seems like she doesn't know anything about her own business. Clearly, she has no idea who the regulars are. Super glad she clarified that she was the boss and not an employee.. Because now I know what kind of business she conducts. Sorry, truenorth ..
Whenever I'm in a different city, I look for this company. Always enjoy their service and products!
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