Canna Cabana
447 Main St E unit 102, Hamilton ONStore Details
2.9
★★★
☆☆
(27)
27 User Reviews
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Hey, so the reason why this is so long is because I use speech to text and the first draft of my review is very dense to say the least. So I put it into chat GPT and I'm putting that version first and then if you're really curious the original version is at the end
I was helped mostly by Audrey, and the other staff member who let me in (glasses, clean-shaven, pink hair in a man bun) was also very patient and friendly.
The selection of CBD-focused products with terpenes and low-THC options was decent, although I would have liked a bit more variety. That said, having fewer options actually made it easier to make my decision. The store looked great, the vibes were good, and I never felt rushed while browsing.
It also seemed like the staff had built a good rapport with many of their regular customers, which made for a welcoming atmosphere.
I picked up a few products, including some gummies and Mango Haze pre-rolls, and I've been happy with them so far. The prices were good, and the free membership discounts were definitely worthwhile. I was even tempted to sign up for the Elite membership, although I'm still on the fence.
This wasn't my first time at a Canna Cabana, but it was my first visit to this location, and my first visit to any Canna Cabana since around the lockdowns.
Overall, I had a positive experience. You guys are kicking ass, taking names, and chewing bubble gum—or whatever the kids say these days. Peace, and maybe we'll meet again!
Non gpt edited vers ..
I've been coming to this store regularly for the past two years and have never had a bad experience until today.
I visited the store at around 8:30 p.m. and was waiting in line to be served. The employee, a girl wearing glasses, skipped over me and served another customer who arrived after me. It made me feel ignored and treated unfairly. As a non-white customer, the experience left me wondering whether I was treated differently, which was very upsetting.
I spend at least $100 here every week, so this was very disappointing. I hadn't seen this employee before, so I believe she may be new. I hope the store looks into this situation because no customer should feel overlooked or disrespected.
Absolutely the worst dispensary experience I've ever had. From the second I walked in, it was obvious that customer service was the last thing on anyone's mind. The staff was cold, dismissive, and completely clueless about the products they were selling. Every question I asked was met with vague answers, blank stares, or obvious annoyance, like I was bothering them just by being there.
The store itself was a mess. Nothing was organized, shelves looked half-empty, and the products that were available didn't seem fresh or cared for at all. The whole place gave off a neglected, unprofessional vibe that made me want to leave immediately. On top of that, I waited way too long for no good reason, only to walk out feeling irritated and ripped off.
The customer service was beyond terrible. Instead of trying to help or even pretending to care, they brushed off every concern and acted like I was the problem for expecting basic respect. There was no effort, no professionalism, and no sense that they valued customers at all.
The new female staff seemed to be the root of all these issues. It felt like they had no training, no guidance, and no idea how to handle customers or keep the place running properly. Their lack of experience showed in every interaction, and it made the whole visit feel chaotic and unprofessional.
This place is a complete disappointment and a perfect example of how not to run a dispensary. There are so many better options out there with staff who actual ..
Adore this dispensary! I have been a regular since we moved last year and I'm really glad I've found my new spot. The bud tenders are all kind, knowledgeable and very helpful. This location also has a great selection of product! 10/10 experience.
Thanks guys!!! ❤️
Love this location! The staff are very friendly and knowledgeable + prices are very fair compared to other locations I have visited. I visit frequently and the budtenders & management always make us feel welcome & go the extra mile to remember their regulars 😊
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