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Storz & Bickel by Storz & Bickel GmbH
ePS – –
2.1
★★
☆☆☆
(17)Ratings Trend
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In Grubenacker 5-9, Tuttlingen, Germany |
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Storz & Bickel GmbH
Storz & Bickel ia an innovative, growing company with 96 employees in Tuttlingen and 10 employees in Oakland.
From Research and Development to Quality Assurance, Production, Sales and Shipping, everything is located under one roof here. This constellation offers our customers the guarantee of high-quality products with an ideal price/performance ratio and, last but not least, first class service.
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2.1
★★
☆☆☆
(17)Ratings Trend
↗
Brand reviews may be an aggregate of product and producer reviews.
Ordered a VENTY vaporizer, and the company abruptly canceled my order out of nowhere. Trying to get a straight answer or a refund process started has been impossible—their customer support only replies with generic, automated responses. I've had to resort to filing a BBB complaint and disputing the payment with credit card provider just to get this resolved. Save yourself the headache and buy from a company that actually fulfills orders and has real customer service.
My Crafty+ broke down, like many other users, because the 184°C thermal resistance burned out. The Crafty+ is supposed to work up to 210°C, so why such a low thermal resistance?😳 I'm very disappointed; it looks like planned obsolescence for a 270usd vapo supposed to be high quality... 🧐
What a shame, see all your 1 star comments, you will lose the trust of your customers, I already don't feel like to buy from you or recommend you at all.
Device dies one month out of a 2 year warranty and isn't covered and CS want nothing to do with it, What a rip off for a $520 product
Excellent experience with Storz & Bickel and their customer service.
My Venty device developed an E04 error, and the warranty process was handled quickly, professionally, and without any unnecessary complications.
Communication was clear and efficient at every stage, and it was obvious that the company truly stands behind its products. This is exactly what premium after-sales support should look like.
Highly recommended — both the products and the service are top-class.
Storz & Bickel offer the highest quality dry-herb & concentrate vape devices on the market. I have owned both the Volcano Digit original design non-hybrid (which I immediately ordered upon returning from an Amsterdam trip where I had experienced this absolute beast in the Abraxas coffeeshop) and the Mighty portable vaporizer.
My Volcano Digit (original version, not hybrid) lasted 7+ years including being dropped a few times (my dumb ass walked over the power cable yeeting it off the table) and my Mighty vaporizer lasted almost exactly 2 years before getting a fault with the charging port, although due to being portable it had been bashed around a little. Contacted customer support who were more than happy to replace this device under warranty, and actually upgraded the replacement to a brand new Mighty+ sent free of charge.
There are many cheaper options available for dry-herb vapes but none come close to the durability and quality of Storz & Bickel products, truly German engineering at its finest.
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