| I'm a longtime Republic Brands consumer. I just wanted to stop by and share a recent excellent experience -- And share my gratitude to Deanna M with the Republic Customer Service Team. I've mostly had positive experiences with several Republic products -- However, I recently encountered a quality issue that we believe to be isolated. Deanna went above and beyond to make things right and resolve the issue. She's a true professional and has real empathy for customer experiences -- The ease of the resolution process is a real testament to how Republic values their customers.
I would also point out, there are many reviews here that don't portray Republic in a great light -- While I don't want to discredit others experiences as things do happen, I can however attest to my experience, in which Republic has absolutely proven they take pride in their products and stand behind their quality.
That said, I think it would be more accurately reflected here if these reviews included the many thousands of satisfied customers over the years. |