Austin J
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1.0 ★ ☆☆☆☆ |
Jul-26 |
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Growers Retail, Toronto ON |
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| I had a very frustrating experience with Growers Retail on Danforth. In June 2026, I ordered two identical packs of pre-rolls online for pickup. When I arrived, I was told there was only one pack left in stock. The clerk apologized and said they would request a refund through the online platform for the second pack, and that it would take 5–7 business days. After waiting two weeks with no refund, I called the store. The same clerk spoke with the manager and then called me back to admit that he had made a mistake when processing the order. Because of that error, I was told I could no longer receive a refund. Instead, they offered to give me the second pack if I came back to the store. I returned to pick it up, but they handed me CBD pre-rolls instead of the product I had originally ordered. After multiple trips, phone calls, and conflicting information, I still didn't receive what I paid for. Mistakes happen, but this situation was handled poorly from start to finish. I expected either a proper refund or the correct replacement product, and I received neither. Needless to say, I will not be coming back here to shop and you shouldn't either. There's a very lovely Value Buds just across the street 🙏 | ||
