leon L
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1.0 ★ ☆☆☆☆ |
Jun-26 |
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Canna Cabana, Milton ON |
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| I have been a regular customer at this location for quite some time and have never had an issue until my most recent visit. Upon entering, I was asked for ID despite being a member. I assumed the employee was new, so I provided my identification without any issue. My wife was with me, but she was not allowed to enter because she was on her cellphone. Although I found this frustrating, I respected the decision and proceeded into the store while my wife left. What happened next was completely unacceptable. The employee appeared to say something to the cashier, and when I approached the counter, the cashier immediately told me he would not be serving me and that he would call the police. I was genuinely confused because I had not said anything inappropriate, caused a disturbance, or behaved aggressively in any way. I actually laughed out of confusion and simply walked out. As someone who knows the manager and has shopped here many times without incident, this experience was shocking. I was treated as though I had done something wrong without any explanation whatsoever. The lack of professionalism, communication, and basic customer service was disappointing. After this experience, I will not be returning. Long-time customers deserve to be treated with respect, and unfortunately, that was not the case during this visit. | ||
