shibin s
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1.0 ★ ☆☆☆☆ |
Jun-26 |
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Canna Cabana Ellerslie, Edmonton AB |
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| I visited the store June 9, 2026 tuesday around 7:50 PM looking for a specific product. I described what I was looking for, but the employee brought out a different item and just started scanning it as she was in a rush. When I politely explained that it wasn't the product I had asked for, the interaction seemed to become tense. I asked if I could look through the product catalog she said they didnt have it anymore which i understand. In the past, other staff members have been very helpful by showing me options on their screen or helping me narrow down what I was looking for. This time, she just stood there. I eventually found the product on the store's website myself, but was informed it was out of stock. I then selected an alternative item. She then proceeded to say the item she scanned is the same price as the alternative one I suggested now, I explained that I preferred a different flavour hence the alternative . The employee appeared reluctant to retrieve it, but ultimately did. I apologized for any confusion during the interaction, but the employee still seemed visibly annoyed. This is the first negative experience I've had at this store. Normally, the staff are friendly, welcoming, and eager to help everytime, which is why this interaction stood out. As someone who also works in hospitality, I understand that everyone can have a difficult day. However, I hope this feedback can serve as a coaching opportunity, as customer-facing roles require patience and .. | ||
