Luciano
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1.0 ★ ☆☆☆☆ |
Mar-26 |
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Sessions Cannabis Doon, Kitchener ON |
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| Don't ever come to this store, especially if there's a dude Lucas working. Worst customer service I've ever experienced in a cannabis dispensary. I was refused service because I only currently have a temporary drivers license as ID, as I lost my wallet. I was immediately told I wouldn't be helped, even tho the drivers license says it's valid without a photo card directly on it. So disappointed as I've come to this store many times for many months, sometimes numerous times a week. And the staff know and recognize me. They've now lost a customer…Hire better staff!! ((EDIT- Reply to the response from store owner)) Hello, this is clearly a misunderstanding on your end. A temporary Ontario driver's licence is valid, government-issued ID and explicitly says it's valid without a photo card. That's not something open to interpretation—it's quite literally printed on the document. Also, the claim that I "left before a conversation" is just incorrect. I spoke with your employee, was refused, and then she brought Lucas from the back. The two of them stood there speaking to me in a dismissive and unprofessional way instead of actually handling the situation properly—which, frankly, lines up with the level of accountability I'm getting in this response from "management." I will NOT be returning. | ||
