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I've been a loyal customer at canna for +5 years—the manager even signed me up for my membership when I turned 18. Despite this, I was treated with total disrespect while returning a defective 'Wild West' cartridge. The manager was condescending, gave me false info about product quality, and repeatedly questioned why I hadn't 'tested it' before driving back. Pressuring a customer to consume cannabis before driving is a massive safety and legal liability. To make it worse, corporate's response was a generic, scripted brush-off that didn't address any of my safety concerns. While staff like Bill are great, this management is driving away long-term regulars. I'm officially switching to Plantlife. Edit: I provided an alternative name to protect my identity. why put myself on blast for something canna cabana is responsible for?
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