Jocelyn J
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My Reviews (1)
3.0 ★★★ ☆☆ |
Jul-26 |
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Tower Cannabis, Calgary AB |
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| Message to management: I go to this location quite frequently because it's close to home, and the staff are usually friendly, welcoming, and helpful. Unfortunately, today I had one of the worst customer service experiences I've had here. When I walked in, I greeted the employee twice before receiving any acknowledgment. After showing my ID, I said I was looking for flower. Instead of offering any guidance or even pointing me in the right direction, there was just silence. I eventually had to ask where I could find it myself. I'm not expecting anyone to be overly chatty, but I do expect to be acknowledged and helped when I walk into a store. In the past, staff have offered recommendations or at least shown me where to look, which is why this interaction stood out so much. The entire experience felt awkward, unwelcoming, and dismissive. I left feeling like I was inconveniencing the employee simply by asking for help. As someone who shops at this location regularly, I was really disappointed. I hope this feedback reaches management, because the service I've come to expect from this store is much better than what I experienced today with Lance. | ||
