Stella B
Please sign in to view favourite products, brands and stores shared by Stella B. No account? Quick Sign-in.
My Products ()
My Brands ()
My Stores ()
My Reviews (1)
1.0 ★ ☆☆☆☆ |
Jul-26 |
|
Sessions Cannabis, Brantford ON |
||
| I have sent an email to the person who responded on this thread. Zoe still has not emailed or call us back. Apparently, she works until 4 and has not followed up with us on this matter. Horrible service!!!! Extremely Disappointing Customer Service – Empty Product and No Resolution If I could give it a 0 I would!!!! Today, my husband visited the store around 4:00 p.m. and purchased a 3.5 g Red Can product. He arrived home approximately 15 minutes later, opened the sealed container, and discovered that it was completely empty. He immediately contacted the store. The first employee transferred the call to someone who identified herself as Tamra, the Team Lead. Instead of apologizing or trying to resolve the situation, Tamra repeatedly hid behind "store policy" and insisted that we would have to wait until the manager returned. I asked her to contact the manager because selling a sealed, empty product and expecting a customer to simply wait without any immediate assistance is completely unacceptable. Rather than listening, Tamra repeatedly spoke over me. I had to ask her several times to let me finish speaking. At no point did she express any empathy or apologize for what had happened. The conversation became increasingly frustrating because she kept repeating the same scripted response instead of trying to help. To make matters worse, she ended the call. When I called back and asked if she had just hung up on me, the staff confirmed that she had because they fel .. | ||
