Ash R
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My Reviews (3)
1.0 ★ ☆☆☆☆ |
Jul-26 |
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Chillin' Buds, Paris ON |
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| ** update ** as you can see from Derek's very extensive responses, he's great at using his words but not so great at taking accountability for literally anything lol 1. the power outage was very brief and did not last the nearly three hours that they had to fill the one item order OR call me to tell me it wouldn't delivered until the next day. 2. The last time they had a delivery failure, the employee working giggled when I called and said they just forgot to check for online orders. No mention of a sick driver.. I had to come and pick it up myself. 3. Nobody reached out to me when yesterday's order was missed. I had to walk in to the store today and the employee was oblivious. 4. The employee did not call the manager to remedy my problem… she called because she said she didn't know how to perform a refund and needed help. 5. Out of the five delivery purchases from THAT account, 2 were forgotten. The owner (CORRECTION - HE GIVES THE IMPRESSION THAT HE IS THE OWNER WITHOUT EVER SAYING IT. HE IS NOT ACTUALLY THE OWNER) contacted me to offer me the same very basic excuses as he has in this response. He also offered to provide me discounts and then asked if I'm happy afterwards if I would remove my review. I don't think this is an honest way to run a business and it's clearly cheating the true reviews. I wonder how many stars they'd have if they didn't get people to remove the bad ones? ————————————— I really wanted to like this location but it's just not run very w .. | ||
1.0 ★ ☆☆☆☆ |
Jul-26 |
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Chillin' Buds, Brant ON |
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| ** update ** 1. the power outage was very brief and did not last the nearly three hours that they had to fill the one item order. 2. The last time they had a delivery failure, the employee working giggled when I called and said they just forgot to check for online orders. No mention of a sick driver.. 3. Nobody reached out to me to when yesterdays order was missed. I had to walk in to the store today and the employee was oblivious. 4. The employee did not call the manager to remedy my problem… she called because she said she didn't know how to perform a refund and needed help. 5. Out of the five delivery purchases from THAT account, 2 were forgotten. The owner contacted me to offer me the same very basic excuses as he has in this response. He also offered to provide me discounts and then asked if I'm happy afterwards if I would remove my review. I don't think this is an honest way to run a business and it's clearly cheating the true reviews. I wonder how many stars they'd have if they didn't get people to remove the bad ones? ————————————— I really wanted to like this location but it's just not run very well. Orders placed online for same day delivery are often missed because the budtenders "forget to check them" which they openly admit to doing. The store is often opened late with no apologies to the customers left waiting in the parking lot. This all goes for the location on Rest Acres in Paris as well. | ||
5.0 ★★★★★ |
Jul-26 |
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The Underground, Paris ON |
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| Great customer service, not pushy at all but great knowledge when it's needed, clean store, very fast for completing in store and online orders. Prices are much better than the Paris competition. | ||
