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We were quickly and rather rudely told to go back to the front to be ID'd as soon as we walked in. I completely understand that checking ID is part of the job, and we have no issue with being asked. However, we are well over the legal age, and the way the employee handled the situation felt unnecessarily abrupt and controlling.
Unfortunately, that interaction set the tone for the entire experience. The overall energy in the store didn't feel welcoming, and I found myself wanting to leave rather than browse and enjoy the experience.
I understand policies need to be followed, but there's a way to do so while still making customers feel welcomed and respected. Unfortunately, that wasn't our experience.
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