Paula N
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My Reviews (1)
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Jul-26 |
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Twisted Roots Cannabis, Oshawa ON |
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I've always known this place for its excellent customer service, and I hope that doesn't change.
During my recent visit, I was denied service because I didn't have my physical ID. I completely understand and respect the policy. What was disappointing was the lady's passive-aggressive tone especially after rushing through the pouring rain to get to your store. A little more kindness and empathy would have made all the difference.
On a positive note, I love the improved layout and hope the business continues to prioritize the customer-focused employees & service it's always been known for.
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