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Two months ago, there was a glitch with an online order, and we were charged twice for one order. Despite numerous polite phone calls, personal visits and assurances from floor staff that something would be done to resolve this, nothing has happened. I suggested to the store manager today that we'd be happy with a gift card in the amount of the error. He thought that to be a good idea and just needed to clear it with his superiors. The man was good enough to call me back as he'd promised, but said that his bosses would not be undertaking the gift card idea. No I can't say they're thieves because there might come a day when they do the right thing. Who knows when that might be.
The local manager finally got fed up and refunded me in cash.
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