Catherine W
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1.0 ★ ☆☆☆☆ |
Mar-26 |
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Tokyo Smoke Wellington St, Ottawa ON |
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| I've now had multiple experiences at this location, and unfortunately the customer service has been consistently disappointing to put it softly. On both visits, the staff member present did not acknowledge us or offer assistance (they were glued to their phone screen sitting on a couch), which made the experience feel very unwelcoming. As a customer, you expect at least a basic level of engagement when you walk in, and that was noticeably lacking. I hope this feedback is taken constructively, as there is a clear opportunity to massively improve the in-store experience. | ||
