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Very disappointing and unprofessional experience. The employee was a white woman with short, curly blonde hair and glasses. We felt we were treated differently because of our ethnicity, and her behaviour came across as discriminatory.
One of us did not have ID, which we understood. However, I offered to step outside with that person so the customer with valid ID could still be served. Instead, she became extremely rude, raised her voice, and repeatedly shouted that she would not serve us. Her behaviour was completely disrespectful and unacceptable for customer service.
I hope management takes this seriously and reviews the incident.
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