Mike H
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1.0 ★ ☆☆☆☆ |
May-26 |
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Fire & Flower Cannabis Co. York St, Ottawa ON |
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| I've been a regular customer here and have generally had good experiences, especially with gummies from the Spinach brand. However, my recent purchase of Shred'ems (Shark Attack) was disappointing. The product felt significantly weaker than what I'm used to from similar items. After checking the packaging date, I noticed it had been packaged over 8 months prior, which may explain the reduced quality and effectiveness. I raised the issue in-store but didn't receive much concern or follow-up, and I also contacted customer service but have not received a response so far. I understand that product potency can change over time, but customers should still be able to expect consistent quality and a reasonable level of support when issues are raised. In this case, both were lacking. **Edit** I appreciate the reply, but it doesn't really address the core issue I raised, which is the sale of a product that was over 8 months old (expired) and noticeably degraded in quality. An apology alone doesn't resolve that. What specifically is being done about this product batch, and what resolution can you offer in this case? | ||
