Rahul K
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My Reviews (1)
1.0 ★ ☆☆☆☆ |
Jul-26 |
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Fire & Flower Cannabis Co. Yorkton, Yorkton SK |
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| I had a very disappointing experience at the Fire & Flower location after a mistake made by one of the staff members. Yesterday, I purchased a Cheeky Cherry NSFW Liquid Diamond Dispenser, but I was mistakenly given a cartridge instead. When I returned to the store with my receipt to exchange the incorrect item, the staff member working the day shift told me she could not process an exchange because I didn't have the card I used for the purchase. I specifically asked if she could do an exchange instead of a return, as the mistake was made by the store and I didn't want to drive all the way home just to get my card. She insisted that "the machine won't allow it," so I had no choice but to drive home, get my card, and return to the store. When I came back, she completed the exchange without even asking for or using my card, proving that the exchange could have been done all along. This made it feel like I was unnecessarily inconvenienced for a mistake that was not mine. What disappointed me most was not the original error, because mistakes happen, but the lack of honesty and customer service afterward. Instead of helping resolve a problem caused by the store, I was made to waste my time and fuel for no reason. I hope management reviews this incident and reminds staff to treat customers fairly and professionally. A little honesty and willingness to help would have made this a completely different experience. | ||
