B S
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My Reviews (1)
1.0 ★ ☆☆☆☆ |
May-26 |
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Lakewood Cannabis, Edmonton AB |
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| A few years ago, I purchased two vape cartridges from this store. One of them stopped working shortly after, so I went back to exchange it. Since they keep customer purchases on file, I assumed it would be straightforward. Instead, I was told they couldn't help because there was a price difference between the two cartridges and they couldn't determine which one was defective. When I got home, I found the receipt and realized the "price difference" they were referring to was only $0.20. I returned to the store, spoke with the manager, and they reluctantly agreed to exchange it. Afterward, I left a review about my experience and was met with completely inappropriate behavior from staff. I was repeatedly told what ethnicities they were, along with comments insisting they "couldn't be racist." Staff also repeatedly used my name to make it clear they knew exactly who had written the review. At the time, I removed my original post because I didn't want to deal with the harassment that followed. Now that I've moved, I feel comfortable sharing this experience again. Customers should be able to leave honest reviews without being intimidated or singled out afterward. | ||
