Vincent T
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My Reviews (1)
2.0 ★★ ☆☆☆ |
Mar-26 |
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Canna Cabana Shawnessy, Calgary AB |
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| I tried using the Cabana app to place an order for the first time because I was curious how it worked. Unfortunately, the experience was extremely frustrating. After placing the order, I expected the normal 10–20 minute wait for confirmation, but nothing came. When I called the store to try to cancel the order, the employees told me they couldn't find the order in their system. During that call, one employee said to me, "What do you want me to do about it?" in a dismissive tone, as if my request was a waste of his time. Later I spoke with a woman who told me the manager would call me the next day to discuss the cancellation and refund. That call never happened. Instead, the entire day passed and I suddenly received an email saying the order had been confirmed. Shortly after that, a delivery driver called to say he was on his way. When I explained politely that I had already requested a cancellation, he was silent for a few seconds and then said, "I know," before hanging up. The conversation clearly wasn't finished, so I called back, but he claimed he thought the conversation was over. The interaction felt dismissive, especially considering someone at the store could have stopped the order from being sent out in the first place. I did become frustrated during that call, but by that point the experience had already been building for hours. I want to be clear that I actually like Cabana. I think your prices are some of the most affordable and I enjoy the selection. .. | ||
