Chary B
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My Reviews (2)
5.0 ★★★★★ |
Jun-26 |
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Tokyo Smoke Kanata Centrum, Kanata ON |
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1.0 ★ ☆☆☆☆ |
May-26 |
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Tokyo Smoke, Nepean ON |
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| This is the second time I have had a negative experience with the same cashier, Sofie R., while requesting a Price Match. I want to make it clear that my issue is not with the store's policy. I fully understand that there are rules and requirements to qualify for a Price Match, and I have no problem with those being verified. My concern is the attitude I received. The first time, the interaction was so uncomfortable that another employee ended up assisting me. On that occasion, I noticed the employee was outside before helping me and, although I do not know whether that had anything to do with it, I perceived an unfriendly attitude from the beginning of the Price Match process. Unfortunately, during this second visit I was assisted by the same employee again, and the experience was almost identical: a dismissive, unfriendly attitude that made me feel as though I was doing something wrong by requesting a service that the store itself offers. I am not suggesting this is personal. However, after having two very similar experiences with the same employee, I believe there is an issue with how these requests are being handled. I was also surprised to find other reviews mentioning negative experiences related to the same employee's attitude. What stands out the most is that I have visited this store on different days and at different times, which means I have interacted with several members of the staff. Every other employee has been friendly, efficient, professional, .. | ||
