S N
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2.0 ★★ ☆☆☆ |
Jul-26 |
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Pop's Cannabis Co., Edmonton AB |
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| I've been coming to this Pop's location for a while now, probably around 25 visits, and this is the first time I've had a bad experience. The employee working on July 9, 2026 was not friendly at all. I barely got a greeting when I walked in, and after that it was just silence. There was no "What are you looking for today?" or any attempt to make the interaction feel welcoming. When I went to pay, he rang everything through without asking if I was a member to collect points. I had to stop him and ask to add my phone number. He quietly took my number, fixed it, and came across like he had an attitude the whole time. I don't expect employees to have long conversations with every customer, but I do expect basic customer service. A simple greeting, asking about the rewards program, and being polite goes a long way. Before I left, I told him that if he's going to work in customer service, he should work on his attitude. I'll definitely be back because every other visit has been great. I'm only leaving this review because this experience was so different from what I've come to expect from this location, and I hope management addresses it. | ||
