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I've been a loyal customer of Highlife Cannabis at Steeles and Yonge for two years, visiting almost monthly. Unfortunately, my experience today was deeply disappointing. I asked a staff member—tall, slender, with long hair and glasses—three times if they had a tablet for browsing the pre-rolls. Despite my polite, repeated requests, he didn't respond until the third time. When I finally asked about a specific pre-roll, he rudely shouted the price in a completely aggressive manner—cupping his hands over his mouth and yelling as if he were in a stadium. This was wildly unprofessional and completely out of line. Even after this, I remained calm and asked if he was okay. Sadly, this was the worst customer service I've ever had, and I will no longer be shopping here. I will be following up with the manager once the store is open. I hope they address this behavior, but I can't recommend this branch to anyone based on today's experience.
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