Clea M
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My Reviews (2)
1.0 ★ ☆☆☆☆ |
Apr-26 |
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Value Buds, Ajax ON |
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| If I could give no stars I would. As a budtender myself, this interaction was honestly embarrassing. I asked for a basic piece of factual information the terpene percentage listed on a product and was told it's "illegal" to share over the phone. That's simply not true. Under the Cannabis Act (Canada) and guidance from the AGCO, stating factual label information is not illegal. That's not promotion it's literally reading what's printed on the product. If this is a store policy, then say that. Don't mislabel it as "illegal." That's misinformation, and in a regulated industry, accuracy matters. What stood out most is that no effort was made to provide the information or offer an alternative (like checking in-store or directing me to a source). Instead, it was a quick shutdown with incorrect reasoning. That reflects poorly on training, product knowledge, and customer service. Budtending isn't just about checking ID it's about understanding products and communicating clearly with consumers. If staff don't know the regulations, they shouldn't be confidently passing along incorrect information. | ||
5.0 ★★★★★ |
Sep-24 |
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One Plant Essa Rd, Barrie ON |
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| Tenders were knowledgeable and had good vibes. They really took their time with me to figure out what I wanted. | ||
