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I recently visited your Queensway store to purchase a few items, and I wanted to share my disappointing experience.
When I entered the store, I was not greeted by the employee working at the time, Corina. I had to greet her first before she acknowledged me or approached to offer assistance.
I asked for recommendations on the products I was looking for, but unfortunately, I didn't receive much help. She appeared to have limited knowledge of the products she was selling and wasn't able to provide useful guidance. In addition, her attitude and overall approach came across as unwelcoming and disinterested.
Because I wasn't getting the assistance I needed, I ended up grabbing whatever I could and leaving without feeling confident in my purchase.
I believe customer service should be welcoming, knowledgeable, and helpful, especially when customers are seeking
advice. I hope this feedback is taken seriously so that future customers have a better experience.
Thank you for your time.
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