Mir J
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1.0 ★ ☆☆☆☆ |
Feb-26 |
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Hunny Pot Cannabis, North York ON |
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| I'm a regular customer as I live in the building next door. I was sold a faulty vape in December 2025 which ended up causing injuries on the upper wall of my mouth. I brought the faulty device and cartridge to the store in January 2026 and the gentleman there apologized and exchanged the product without any hassle. Less than a month later, it happened again and I took the merchandise to the store again. This time, there was only a lady managing the store and it seems like she didn't really believe me as although she reluctantly processed my refund after a VERY long conversation, she refused to exchange it for a good device and asked me to pay for it. Essentially, I had two experiences of bad merchandise from this location, back to back, and the store employee refused to exchange their faulty product. I was upset and instead of being rude to them, I just left and will not be returning. I am writing this review so the store manager/owner can see this and educate their employees. There are enough competitors in the market and I guess I will be walking an extra 3 minutes to get my stuff from now on. You guys are operating in a very saturated market. Please understand the value of customer service to your business. | ||
