Emma S
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My Reviews (1)
1.0 ★ ☆☆☆☆ |
Mar-26 |
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Fika Local Herbal Goods, London ON |
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| I visited this location for the first time after work on March 19th around 9:30 PM. I don't have much experience with dispensaries and was just trying to pick something up for my boyfriend. When I arrived, there was a sign on the door saying "be back at 9:30." It was exactly 9:30, so I was about to leave, but an employee came and opened the door. She already seemed annoyed that I was there, even though the store is open until 11 PM. The employee (around mid-20s, black hair, with piercings) asked for my ID. I then asked if they sold edibles, and she responded, "it's a dispensary," in a rude tone. I tried to find what I needed on my own but couldn't, so I asked for help. She pointed out one THCV option (which I had asked for), and when I asked how many were in the package, she told me to "read it" while just staring at me. At that point, I felt uncomfortable and unwelcome. I made the purchase and left because it was clear I wasn't going to get any helpful service. This was one of the worst customer service experiences I've had. As someone who also works customer service in the same plaza, I expect at least basic respect and willingness to help—especially for first-time customers. | ||
