Dale J
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1.0 ★ ☆☆☆☆ |
Aug-26 |
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FOUR20, Edmonton AB |
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| It's incredibly disappointing that customer service here is this poor. In a city where there seems to be a cannabis store on every corner, customer service is what sets a business apart—and unfortunately, this business completely failed. I paid for a product online, the money was immediately withdrawn from my bank account, yet I never received the product. I wasn't asking for anything unreasonable. I simply wanted either the product I paid for or a refund. Instead, I was told their payment processor was the problem, as though that somehow became my responsibility. As the customer, I shouldn't have to absorb the inconvenience or financial loss because of a problem with a company's payment system. The owner is fully aware that I paid, fully aware that I received nothing, and yet still refused to resolve the situation. Even worse, once it became clear I wasn't going away, he simply stopped responding to my emails altogether. That's not customer service—it's avoiding responsibility. A reputable business takes ownership of problems and makes things right, regardless of whether the issue is caused by a payment processor, shipping company, or any other third party. The customer paid in good faith and deserves either the product or their money back. Based on my experience, I won't spend another dollar here, and I certainly can't recommend this business to anyone. There are too many other stores that value their customers enough to fix a simple problem instead of ignori .. | ||
