Karese
Please sign in to view favourite products, brands and stores shared by Karese. No account? Quick Sign-in.
My Products ()
My Brands ()
My Stores ()
My Reviews (1)
1.0 ★ ☆☆☆☆ |
Jun-26 |
|
Canna Cabana, Vancouver BC |
||
| I've usually had good experiences at this dispensary, which is why this situation stood out to me. I purchased a pre-roll and walked down to the seawall before opening it. After only about 10 minutes, I opened the package and discovered there was no joint inside. I understand this was most likely a manufacturer issue and not directly the dispensary's fault, so I returned immediately to let staff know. The employee was polite and friendly, but I was disappointed that no refund, replacement, or any other resolution was offered. I later emailed management hoping for some form of resolution, but instead of taking accountability for the customer experience, they continued to place all the blame on the manufacturer. While I understand the situation may not have been caused by the store itself, the complete lack of resolution or customer support was frustrating, especially as a regular customer. Unfortunately, due to how this was handled, I won't be returning. Update: I was disappointed that my account of the situation seemed to be questioned when my intention was to simply let you know there was no joint inside what you guys sold me. I had just purchased the joint, walked to the seawall beside your store, opened it, discovered it was empty, and returned immediately. The entire process took roughly 10 minutes. As a frequent customer who visited regularly and had always had positive experiences with your team, I did not expect my honesty to be in doubt. What is parti .. | ||
