Andrew
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1.0 ★ ☆☆☆☆ |
Mar-25 |
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PAX Labs by PAX Labs Inc. |
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| Bought a Pax 3 and have had it replaced twice and now the replacement is not working and PAX customer service is not returning my emails. For being one of the most expensive flower vaporizers their CS is awfull. I have been emailing them for 6 months with not even 1 response. There is also no phone number for them and the numbers that are listed are for Juul. I would avoid PAX products like the Pax 3 and Pax Plus (both of which I have) since they are expensive and recently if they have issues Pax CS will not respond. All my devices (Pax 2 / Pax 3 / Pax Plus / Pax Ear) are under warranty still but I do not have confidence that Pax will support their products. 3/25/25 UPDATE: Turns out that you cannot use an old email thread to communicate with PAX customer service. I opened a new ticket and attached the email chain and PAX support promptly responded and apologized for not communicating with me (even though it was my issue) and promptly sent me a replacement PAX Plus. I am confident that PAX will honor their warranties as they have for me (3) times now. | ||
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