I want to give a shout out to the budtenders here, especially Raj. Over and above the beautiful shop, great selection and customer service, Raj always takes the time to consistently find the perfect strains for me. He goes the extra mile and I appreciate his easygoing nature and honest approach. This has now become my new go-to shop. Their prices also appear to be significantly lower than other shops and their selection is quite vast in every department. I love that they seem to have a focus on local, B.C and indigenous products. The drive in from Langford is absolutely worth it for me. The Songhees food truck next to the shop is fantastic and such a great addition. Definitely give this shop a visit if you haven't already.
Staff dont know anything about stock, when its coming back or if its ever coming back. Zero information. Can't buy what isnt stocked. Came all the way from sooke and everything, bad mistake.
The review under mine says they were turned away for not having their status card on them and they replied to it saying you have to verify your status with each purchase, but they never verified mine, just knew it was on file.
Amazing customer service, Cyndel you're the best! Thank you for all your expertise and warm energy.
I walked in the store on Thursday, May 14th in thr afternoon and it seemed nice at first. I looked around an chose what I wanted without even being acknowledged by the workers. The woman who was serving took her time speaking to the male customers though. A few customers went off about how creeped out they were.. I have to point this out because afterwards i over heard from one of the boysshe was speaking with seemed young an mumbled how creeped out they felt after her service as they walked out of the store. I also couldn't help but see someone sitting on the ground behind the counter on their phone. I mean im sure I would have asked her to help if I knew she was there. I think next time I'll stick going to Rise from better customer service
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